FREQUENTLY ASKED QUESTIONS
The Answers You Need
WHAT ARE THE DIFFERENT CHECKOUT OPTIONS?
Anyone can check out as a guest on milaandfamily.com, but there are some great benefits to creating an online account where we will send you rewards. When you have an account, you can save shipping and billing addresses as well as payment information making it quick and easy to place your order.
WHAT ARE MY PAYMENT OPTIONS?
We accept the following methods of payment:
HOW CAN I CANCEL AN ORDER I HAVE PLACED?
We process orders quickly, so you will need to act fast! Please contact Customer Service at (786) 453-9452 as soon as possible after placing your order.
WHEN WILL I BE CHARGED FOR MY ORDER?
You will not be charged for your order until it ships. However, you will see an authorization hold immediately after your order is placed which will be removed within 3-5 business days once your order ships.
WHY WON'T MY PROMO CODE WORK?
Be sure to check the offer details to verify all redemption info. The items in your shopping bag may be excluded from the promotion. You can also refer to our standard promotions and exclusions section on this page.
WHAT IS YOUR RETURN POLICY?
Enter your answer here. Be thoughtful, write clearly and concisely, and consider adding written as well as visual examples. Go over what you’ve written to make sure that if it was the first time you were visiting the site, you’d understand your answer.
WHAT ARE THE SHIPPING OPTIONS?
We offer free standard shipping on every order of $75 or more, as well as a variety of shipping methods:
Standard | 5-7 Business Days | $6.95
Express | 2 Business Days | $12.95
Overnight | 1 Business Day | $22.95
Delivery time is estimated on orders placed before NOON EST Monday through Friday. Orders placed on Saturday or Sunday will not ship out until the following Monday.
Business days are Monday through Friday, excluding federal holidays.
A $10 surcharge applies to each order shipping to Alaska and Hawaii.
Orders shipped to Alaska or Hawaii may require an addition 3-5 business days for standard delivery.
There are no additional charges for orders shipping to APO/FPO destinations.
We currently only ship to the continental United States, Alaska and Hawaii.
HOW TO RETURN AND EXCHANGE THE ITEMS?
Initiating a return for your online purchase is quick and easy!
You can return any purchase made online to any one of our store locations free of charge, or you can send it back to our Returns Center for a $6 fee that will be deducted from your refund. Purchases may be returned or exchanged within 60 days of the purchase date and must be new, unused, and contain all original packaging. We will only accept used items if there is an obvious defect. Items purchased at one of our retail stores can ONLY be returned to a retail store. Online purchases made using PayPal can only be processed at the Returns Center and refunds will be credited directly to your PayPal account. We are not be able to process PayPal returns in our retail stores.
Exchanges are processed like a return and reissued as a new order. You will receive a credit for the items you are sending back and will be charged separately for the exchange order placed. Contact our Customer Service Team at (786) 453-9452 or firstname.lastname@example.org to assist. You can also exchange your order at any of our retail locations.